![]() It's an unsatisfactory experience that leaves you feeling dirty. They price vehicles low to grab your eye and then plan to load it up with lots of "gotcha", small-print fees. The real problem is their business model. Scott (Finance) was such a positive that it made us feel a bit better. The staff is pleasant, and the inventory looks solid. When a pre-purchase inspection showed it needed an alignment Sabhir said they'd do it only to later text me stating that, “We can’t do the alignment because we're losing so much money.” Nothing more." I gave an example or two: "We guarantee it will pass inspection." Also, "There is no cooling off period in New Jersey." The call underscored the dishonesty of our experience. What warranties did they offer on a used car? He said bluntly, "We guarantee it will pass inspection. The following day I anonymously called Open Road and asked to speak to a manager. He finally relented and we departed with a deal. Four times Sabhir tried to get my son to sign a contract that included everything we’d negotiated away. We agreed to terms including a refundable $500 deposit. Still over the listed price but a reasonable value for the number. So we considered these divine new numbers. ![]() So finally Sabhir returns with an old favorite: "The manager says we're already losing too much money on this car and you can take or leave this offer. During this Sabhir claimed, “Oh, I don't make money on used cars". The last debate was over our refusal to pay a $500 financing fee. We played the insulting Magic Manager game where he "pleads our case" to an unseen omnipotent being. If they don’t make money, why the $500 fee? Earlier Sabhir said the dealership doesn't make money on financing. I had asked about using our own financing, but now we see we’re charged $500 if we do. After more fees came a new Grand Total of more than $19,700, with still more to come. He said their service department charges them $300 just to look at the car. Sabhir initially claimed they’d just gotten the car and only had time to wash and wax it. Then, a $980 line item, "Reconditioning Fee". Then several lines like "NJ Registration $100" (two "Registration" fees?), Tags, etc. Then a myriad of lines "Registration, Dealer Fees", etc., roughly $1,000. The details sheet: Line 1, price, $16,375. 30 days, for ANYTHING." He also suggested we could return it if we weren’t happy with it. What does that mean? "Bring it back and we look at it. If anything happens during that time we just bring it back." Something major? "You just bring it back". “Do you offer a warranty?” Sabhir assured me, "30 days. We sat down to go over details and suddenly felt like we were swimming with sharks. Our sales rep, Sabhir told us the car had “just arrived” and gave us an initial impression of a no-hassle deal. Two days later it was still there so we stopped in. We were told the car was there and that our $17k budget (total) was no problem. We found a used car at Open Road via CarFax. Never again we will deal with this place. This new person told us that all 5 cars that were available a few hours ago are all sold *laughing outloud" and that the only one they had came with an upcharge! All I can say is their dishonesty shocked us the most, 12 years of us buying/leasing cars and we never had such a disappointing experience. ![]() When we told him about our discussion with Olivia he sounded shocked and told us he will get her, instead he got Olivia's manager. We hired a sitter for the kids, drove 30 miles only to be handed over to a brand new salesperson Umberto who gave us a completely new estimates. She told us to come to the dealership and assured us everything will be exactly what we discussed. We explained to her that we were very short of time since we were down 1 car and would appreciate if she can be upfront and honest about the numbers she quoted us and about the process. Olivia in sales spoke to us on the phone and told us she had not one, not two but five vehicles in stock that we were interested in. We had an extremely disappointing and frustrating experience with this place. ![]()
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